FAQ

Why choose Lotus TechPros?

Lotus TechPros offers comprehensive IT services, exceptionally high expertise, excellent results, and the latest reliable technology in a comprehensive package called [Complete].

 

Unlike other IT companies, we don’t make money when things go wrong. It serves both our clients and our company to stay on top of issues before they become serious. Our truly flat-rate service keeps us proactive and keeps your business up and running.

 

Our results speak for themselves. [Complete] experiences a 100% renewal rate.

How is [Complete] different than typical managed services?

[Complete] is a predictable flat fee service that includes ALL your IT—not just IT support. No surprise bills!

 

[Complete] solves two key areas businesses face when investing in tech: costs and technical competency. With finely honed best-practices developed with years of experiences, Lotus implements everything it manages to be trouble free to begin with. [Complete] includes all the equipment needed too. This includes the Macs, servers, network and other tech for your entire team.

 

To keep the tech current and running trouble free, [Complete] includes automatic replacement of your tech every 3 years, at no additional costs.

 

[Complete] simple delivers peace-of-mind regarding technology and costs of technology for you business. [Complete] in unique is providing such a comprehensive solution.

What is not included in [Complete]?

Costs related to physical damage, theft, or relocations are not included in [Complete]. Such costs are typically covered by business insurance or budgeted separately.

What is the [Complete] setup process?

Our objective is to be as effective as possible while being least disruptive as possible.

 

Initial tech assessment meeting takes about 2 hours. Then we get back to you with a solution plan and budget in approx. 10 days. Once approved, it takes 2 weeks to procure any new equipment that is needed.

 

We then begin setup and testing of all new equipment at our location, to minimize disruption for you. We also coordinate all work that needs to be completed with 3rd parties such as internet service providers, cabling installation and such to prepare your location for on-site work.

 

Finally we coordinate a weekend that is mutually convenient to install/replace all the equipment and transition. We make this as quick and simple as possible with plenty of preparation and testing to ensure minimal disruption for you.

 

We are on site for rollout support during the initial days to ensure everything is working well and your team can get up to speed with the new systems quickly.

 

The initial setup typically takes 60 to 90 days from date of approval. On going maintenance and support continues on for an additional 36 months. [Complete] is then renewed with new/replaced equipment.

Is there a fee for initial discovery appointments?

There is no fee for the initial discovery appointment. All we require is for you to fill out a questionnaire when making the appointment, to aid with the discovery process.

How long is the [Complete] Agreement?

[Complete] is a three year agreement. We charge no fees up-front for the initial setup work and the new equipment we provide to your business. The equipment is rented to your business and is replaced automatically with new equipment every three years when the agreement is renewed. On-going maintenance, support and warranty is also included in this agreement.

How much does [Complete] cost?

The flat monthly fee for [Complete] varies depending on a number of factors. To determine the flat monthly fee for your business, after the initial discovery process. During discovery, we determine the services you require, the equipment needs to be replaced, and the solutions your business needs. We then meet with you to present the results of the discovery and the flat monthly fee specific to you business needs.

Do you work with Windows and Android devices?

We are experts at integrating Macs and IPads in Windows centric businesses. We find typical IT department in larger companies do not have internal expertise to secure and support Apple devices effectively. We are far more cost effective in providing this expertise and augment such IT departments well.

 

However, we stick with Apple when it comes to managing desktops, laptops and tablets. We find that it is not cost effective to create the user experience and security we can achieve with Apple, when working with Windows PCs and Android devices.

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